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Support Article

Popup message display on click of Begin button in Review harness

SA-86702

Summary



On opening a case in the Review harness and clicking the 'Begin' button, a popup window displays with the message, 'Case is already open. Would you like to reopen the item and lose any unsaved changes?'.


Error Messages



Case is already open. Would you like to reopen the item and lose any unsaved changes


Steps to Reproduce

  1. Execute a case type.
  2. Close the case. 
  3. Reopen the case in the Review harness.
  4. Click the Begin button.


Root Cause



A defect in Pegasystems’ code or rules.


Resolution



Perform either of the following local-changes:
  • Override the pyAssignmentsActions section in the Application ruleset and modify the configuration for the Begin button as below,

    In the Run Script, set Function Name to "pega.desktop.openAssignment".


     
  • Upgrade to utilize the current UI Kit 9.
Suggest Edit

Published October 8, 2020

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