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Popup message displays to recover corrupted content



On generating a document with case level property values and opening it, popup message related to the content displays. This occurs post upgrade to Pega Platform 8.1.1.

Error Messages

We're sorry. We can't open SRC44585_WT_1531397006080.docx because we found a problem with its contents.
Details: The XML data is invalid according to the schema.

Word found unreadable content in SRC44585_WT_1531397006080.docx. Do you want to recover the contents of this document? If you trust source of this document, click Yes.

Steps to Reproduce

  1. Upgrade Pega Platform 7.2.2 to Pega Platform 8.1.1.
  2. Generate a Word document using the Word template.

Root Cause

The uploaded Word template was corrupted at the user end. Hence, after the generated Word document was opened, a popup message displayed to recover the corrupted content.


Perform the following local-change:

Upload a new Word template generated by Word 2016 instead of the corrupted template.
Suggest Edit

Published August 19, 2019 - Updated December 2, 2021

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