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Support Article

portal Header text color is changing while creating a case

SA-17089

Summary



When creating a case, the header color can be defined in application skin but the work object portal header text color is changing back to black.

Error Messages



Not Applicable.


Steps to Reproduce



1. Create portal with left, header and work-area by using screen layouts. 
2. In work area, configure a dynamic container with single document mode. 
3. Also configure, header text with specific label format which was defined in application skin. 
4. Initially, the header text was displayed as per configuration, however when we click on create case from left panel then header text color changed to black color.


Root Cause



A defect in Pegasystems’ code or rules : 
RULE-UTILITY-FUNCTION HARNESS GENERATEHARNESSHTML--(CLIPBOARDPAGE,CLIPBOARDPAGE)

Resolution



Apply HFix-24954.

 

Suggest Edit

Published January 31, 2016 - Updated October 8, 2020

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