Support Article

Portal Name could not be retrieved from request in log file



Error occurs when using a Microsite.

Error Messages

(.serverpush.AbstractPushEngine) ERROR - Portal Name could not be retrieved from request

Steps to Reproduce

Open a Microsite.

Root Cause

An issue in the custom application code or rules. The name of the Microsite operator or the gadget operation is the same as the system's default unauthenticated access group, AccessGroup PegaMKT:UnAuthenticated. It is necessary to distinguish unauthenticated access groups from authenticated access groups. Therefore, access groups specified in the Requestor Type form must be different from the access groups specified for the operators.


Perform the following local-change:

Change the default Access group of Microsite operator from PegaMKT:UnAuthenticated to PegaMKT:UnAuthenticatedAlias, or any meaningful instance which is a save-as of PegaMKT:UnAuthenticated Access Group.

Published May 17, 2018 — Updated May 23, 2018

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