Support Article

Portal Name could not be retrieved from request in log file

SA-57810

Summary



Error occurs when using a Microsite.


Error Messages



(.serverpush.AbstractPushEngine) ERROR - Portal Name could not be retrieved from request


Steps to Reproduce



Open a Microsite.


Root Cause



An issue in the custom application code or rules. The name of the Microsite operator or the gadget operation is the same as the system's default unauthenticated access group, AccessGroup PegaMKT:UnAuthenticated. It is necessary to distinguish unauthenticated access groups from authenticated access groups. Therefore, access groups specified in the Requestor Type form must be different from the access groups specified for the operators.


Resolution

Perform the following local-change:

Change the default Access group of Microsite operator from PegaMKT:UnAuthenticated to PegaMKT:UnAuthenticatedAlias, or any meaningful instance which is a save-as of PegaMKT:UnAuthenticated Access Group.



Published May 17, 2018 — Updated May 23, 2018

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