Support Article

Portal not working on tablet and mobile

SA-38830

Summary



Pega interaction portal is not working in tablet and mobile as expected Pega Customer Service (CS) 7.22.

Error Messages



Not applicable

Steps to Reproduce



Launch interaction portal from tablet or Mobile.

Root Cause



A defect in Pegasystems’ code or rules.

In CS application CPMInteractionPortal section is circumstanced in case if CPMPortalType is viewed on 'Mobile' however there is not the case with CELS application.



Resolution



Apply HFix-34679.

Note: HFix-34765 is a prerequisite of HFix-34679.

Published June 1, 2017 - Updated June 19, 2017

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