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Support Article

Portal not working on tablet and mobile



Pega interaction portal is not working in tablet and mobile as expected Pega Customer Service (CS) 7.22.

Error Messages

Not applicable

Steps to Reproduce

Launch interaction portal from tablet or Mobile.

Root Cause

A defect in Pegasystems’ code or rules.

In CS application CPMInteractionPortal section is circumstanced in case if CPMPortalType is viewed on 'Mobile' however there is not the case with CELS application.


Apply HFix-34679.

Note: HFix-34765 is a prerequisite of HFix-34679.

Published June 19, 2017 - Updated December 2, 2021

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