Support Article
Portal UI rendered incorrectly after upgrade CSS wizard is run
SA-5359
Summary
A PRPC 6.1 SP2 system was upgraded to Pega 7.1.7 with the portal UI displaying correctly. The upgrade CSS tool was run, which caused the UI on some harnesses to display incorrectly causing those screens to be unusable.
Error Messages
Not Applicable.
Steps to Reproduce
Not Applicable.
Root Cause
The CSS upgrade wizard was run after upgrading a system from PRPC 6.2 SP2 to Pega 7.1.7.
The upgrade wizard checks to make sure your application is ready to use browsers in standards mode. After this wizard is run the application skin needs to be re-saved and checked into a ruleset so the newest version of the CSS is generated and applied to the application.
Resolution
The application skin should be checked out, saved and then checked back into a ruleset so the newest version of the generated CSS is used.
Published January 31, 2016 - Updated October 8, 2020
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