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Support Article

Portal work area displays blank after maximizing screen

SA-63804

Summary



On resizing the browser, the screen Portal work area displays blank after maximizing the screen. This occurs when the User Resizable option is checked in the left navigation menu.


Error Messages



Not Applicable.


Steps to Reproduce

  1. Create a Manager portal with a pyCaseManager7 harness
  2. Open the screenContainer and check the userResizable check box in the properties of the left navigation pane 
  3. Configure the main content area with any section
  4. Launch the Manager portal
  5. Select the Restore button on the browser window
  6. Select the Maximize button on the browser window to maximize the screen


Root Cause



A defect in Pegasystems’ code or rules. The pyCaseManger7 harness was used from the UI Kit. 
On checking the userResizable option on the left navigation pane, the calculation of the width and height is incorrect.



Resolution

Perform the following local-change:

Add the below Cascading Style Sheets (CSS) either in the skin level or in the UserWorkForm:


<style>

.screen-layout-header_left.flex > .screen-layout-region-main-middle
width:calc(100% - 230.0px)!important;
height: calc(100% - 40.0px)!important;

</style>



 

Published January 31, 2019 - Updated October 8, 2020

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