Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Portal work area displays blank after maximizing screen



On resizing the browser, the screen Portal work area displays blank after maximizing the screen. This occurs when the User Resizable option is checked in the left navigation menu.

Error Messages

Not Applicable.

Steps to Reproduce

  1. Create a Manager portal with a pyCaseManager7 harness
  2. Open the screenContainer and check the userResizable check box in the properties of the left navigation pane 
  3. Configure the main content area with any section
  4. Launch the Manager portal
  5. Select the Restore button on the browser window
  6. Select the Maximize button on the browser window to maximize the screen

Root Cause

A defect in Pegasystems’ code or rules. The pyCaseManger7 harness was used from the UI Kit. 
On checking the userResizable option on the left navigation pane, the calculation of the width and height is incorrect.


Perform the following local-change:

Add the below Cascading Style Sheets (CSS) either in the skin level or in the UserWorkForm:


.screen-layout-header_left.flex > .screen-layout-region-main-middle
width:calc(100% - 230.0px)!important;
height: calc(100% - 40.0px)!important;



Published January 31, 2019 - Updated October 8, 2020

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us