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Support Article

Post application update Pega Knowledge is always maximized



In Pega 8.2.2, Pega Knowledge application displayed as a '?' tab at the right of the Customer Service application screen.
The user could maximize the tab as per their requirement.
Post update to Pega 8.3.1, the Pega Knowledge sections are maximized by default, requiring users to minimize the tab.

Error Messages

Not Applicable.

Steps to Reproduce

  1. Update from Pega 8.2.2 to Pega 8.3.1
  2. Log in to the application
  3. Open the Interaction portal
  4. Create a new call

Root Cause

This is as per Pega Product design.


Perform the following local-change:
  1. Navigate to @baseclass > Rule-HTML-Section > CSRightPaneController
  2. Comment out .removeClass statement ( //$("body").removeClass("int-ui-has-only-km-pane");)


Suggest Edit

Published January 23, 2020 - Updated December 2, 2021

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