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Support Article

Post upgrade unable to launch portals from Designer Studio



Post Pega 8.2.2 upgrade, unable to launch portals from Pega Designer Studio and switch from Pega Developer Studio to Pega Application Studio or Pega Administrator Studio.

Error Messages

Caused by: Failed to find a 'RULE-OBJ-WHEN' with the name 'HASEXPRESSUSERROLE' that applies to '@baseclass'. There were 1 rules with this name in the rulebase, but none matched this request. The 1 rules named 'HASEXPRESSUSERROLE' defined in the rulebase are:

Steps to Reproduce

  1. Upgrade Pega Platform 7.2.2 to Pega Platform 8.2.2.
  2. Launch portals from Pega Designer Studio.

Root Cause

An issue in the custom application code or rules.


Perform the following local-change:

Save the pzPopulateElementModel When rule from the EnduserUI ruleset to the current ruleset.

Published August 19, 2019 - Updated December 2, 2021

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