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Support Article

PRApploader fails to load required classes from database



Pega Customer Service (PCS) for Healthcare 7.5 SP2 was installed on top of PRPC 6.2 SP2. The PRApploader failed with runtime error.

Error Messages

<Error> <com.pega.pegarules.internal.bootstrap.PRBootstrap> <BEA-000000> <Problem during method invocation (contextDestroyed)

Steps to Reproduce

Install PCS for Healthcare 7.5 SP2 on top of PRPC 6.2 SP2 in Weblogic 10.3.4 environment on RHEL5.

Root Cause

PRApploader is a class loader that loads all the classes from the PRPC. Misconfiguring the data source in application server does not initialize a property.


Use the correct Java Database Connectivity driver to resolve the issue.
Suggest Edit

Published February 9, 2016 - Updated October 8, 2020

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