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Support Article

PR_ASSIGN table is large for case type with stages defined

SA-648

Summary



You notice that the PR_ASSIGN table contains entries for resolved work items with the flow pzinternalstageflow accumulating.

Error Messages



Not Applicable

Steps to Reproduce



Create a case type with multiple stages, work the case to resolved status, then query the PR_ASSIGN table to see if there is a record for the case.


Root Cause



The root cause of this problem is a defect in Pegasystems’ code/rules. The logic doesn't currently check if the case is resolved prior to launching
pzinternalstageflow.

Resolution



Upgrade to PRPC 7.1.7.

Published April 1, 2016 - Updated October 8, 2020

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