Support Article
Pre-Processing activity of flowaction calls when switching tabs
SA-11629
Summary
out-of-the-box (OOTB) pyCaseContent has been modified to a single TabGroup layout.
First tab is section include OOTB pyCaseActionArea section. Second tab is a section include, this tab is configured to defer load contents.
The issue is whenever switching from second tab to first the pre-processing activity of FA is getting executed.
Error Messages
Not Applicable.
Steps to Reproduce
1. Modify OOTB pyCaseContent to a single TabGroup layout.
2. First tab is section include OOTB pyCaseActionArea section.
3. Second tab is a section include, this tab has been configured to defer load contents.
Root Cause
When a differ loaded tab is clicked, it refreshes the entire section containing this tab layout. As per the current design pyCaseActionArea tab is refreshed.
Resolution
Defer load the tab1 (in the above description: tab having the section pyCaseActionArea ) to resolve the issue. As the content of Tab 1 is not fetched right away, the stream execution stops and preprocessing activity will not be executed.
Published July 29, 2015 - Updated October 8, 2020
Have a question? Get answers now.
Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.