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Support Article

 Previous screen displays on using the Backspace key



Previous screen displays on using the Backspace key when the cursor is on the read-only text area field on the Internet Explorer browser.

Error Messages

Not Applicable

Steps to Reproduce

1. Configure a grid such that it is dynamically created by a report definition
2. Configure a format as text area on the report definition
3. Use the Backspace key when the cursor is on the text area field during the runtime

Root Cause

A third-party product issue. Cursor displayed on clicking the read-only text area field on the Internet Explorer browser, despite not able to make edits.


Perform the following local-change:
1. Configure the grid with the columns to be sourced from the report definition instead of creating the grid dynamically
2. Add the below script to the UserWorkForm:

document.onkeydown = function()
                var t=event.srcElement.type;
                var kc = event.keyCode;
                return ( (kc !=8) || (t == 'text') || (t == 'textarea') || (t =='password') )

Suggest Edit

Published February 19, 2019 - Updated October 8, 2020

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