Support Article
Previous work object displays in Review mode after portal log in
SA-70500
Summary
Previous work object displays in the Review mode after portal log in.
The user has High Availability configured.
Error Messages
Not Applicable.
Steps to Reproduce
- Log in to the Interaction portal
- Create an interaction
- Wrap-up the interaction. The interaction tab closes and the thread is not present even in the clipboard
- Close the browser without logging out
- Open the browser and log in to the portal. The previously interaction opens in the Review mode
Root Cause
A defect in Pegasystems’ code or rules: issue with the D_CPMPortalRecents data page.
Resolution
Apply HFix-49924.Published January 30, 2019 - Updated October 8, 2020
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