Support Article
Previously installed Hot-fix causing issues in production
SA-18212
Summary
After installing HFix-20276 (DL-39930- 45 hot-fixes in this DL), there is NullPointerException while opening few cases in Pega application.
Error Messages
Caused by: java.lang.NullPointerException
at com.pega.pegarules.data.internal.clipboard.AfterCopy_ReferencePropertyDuplicator.establishNewReference(ReferencePropertyDuplicator.java:260)
at com.pega.pegarules.data.internal.clipboard.AfterCopy_ReferencePropertyDuplicator.establishNewReferenceToNewSourceProperty(ReferencePropertyDuplicator.java:243)
Steps to Reproduce
Try to open some of work objects fails through user portal.
Root Cause
A defect in Pegasystems’ code or rules.
Resolution
Apply HFix-24979.
Published January 31, 2016 - Updated October 8, 2020
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