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Support Article

PRGateway Exception: Failed to connect to URL

SA-7995

Summary



You added below custom properties in Websphere console so that WAS uses the updated cacerts trustStore with the new password.

javax.net.ssl.trustStore
"/opt/app/WAS/8.5/bbb/java_1.7_64/jre/lib/security/backup/cacerts.new.password"
javax.net.ssl.trustStorePassword
<password>


After restarting the JVM, IACGatway is unable to connect to Pega application.


Error Messages



PRGateway Exception: Failed to connect to URL: https://<HOST>:<PORT>/prweb/IAC/!MyAPPIssuerFinal/$STANDARD?pyActivity=Data-Portal.ShowDesktop&UserIdentifier=pegauser1&LDAPToken=AQIC5wM2LY4SfcwUcRf5B3bzUcuYNwh9uRsuYyY6ftL8JIk.*AAJTSQACMDIAAlNLABQtODkyNzg0Njk3MzQ2ODgzODY2NAACUzEAAjAx*&ClientMode=Composite

Steps to Reproduce



There is no specific use case to reproduce this issue.

Root Cause



Adding javax.net.ssl.trustStore custom property without specifying javax.net.ssl.keyStore property made Websphere use cacerts trustStore as keyStore incorrectly.


Resolution



Add the following custom properties on Websphere to identify the keyStore:

javax.net.ssl.keyStore=/opt/app/common/certs/ABCDefaultKeyStore.jks
-Djavax.net.ssl.keyStorePassword=<password>
-Djavax.net.ssl.keyStoreType=jks
Suggest Edit

Published June 12, 2015 - Updated October 8, 2020

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