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Support Article

PRGateway Exception: Failed to connect to URL



You added below custom properties in Websphere console so that WAS uses the updated cacerts trustStore with the new password.

After restarting the JVM, IACGatway is unable to connect to Pega application.

Error Messages

PRGateway Exception: Failed to connect to URL: https://<HOST>:<PORT>/prweb/IAC/!MyAPPIssuerFinal/$STANDARD?pyActivity=Data-Portal.ShowDesktop&UserIdentifier=pegauser1&LDAPToken=AQIC5wM2LY4SfcwUcRf5B3bzUcuYNwh9uRsuYyY6ftL8JIk.*AAJTSQACMDIAAlNLABQtODkyNzg0Njk3MzQ2ODgzODY2NAACUzEAAjAx*&ClientMode=Composite

Steps to Reproduce

There is no specific use case to reproduce this issue.

Root Cause

Adding custom property without specifying property made Websphere use cacerts trustStore as keyStore incorrectly.


Add the following custom properties on Websphere to identify the keyStore:<password>

Published June 12, 2015 - Updated October 8, 2020

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