Support Article

Print icon is not working as expected

SA-31177

Summary



When we click the Print icon, it encounters an error and does not print.


Error Messages



Failed to find instance of CPM-Portal.PrintView of type Rule-HTML-Harness


Steps to Reproduce



Add Print icon with out of the box Print action in CPM Interaction portal.


Root Cause



An issue in the custom application code or rules: The out of the box Print action will not work in this scenario unless the appropriate PrintView harness exists in the CPM-Portal class.

Resolution



Here’s the explanation for the reported behavior:

A PrintView harness rule must be created in the CPM-Portal class, and it should be populated with the sections that provide the content needed in the printout.

 

Published December 7, 2016 - Updated December 8, 2016

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