Print icon is not working as expected
SummaryWhen we click the Print icon, it encounters an error and does not print.
Error MessagesFailed to find instance of CPM-Portal.PrintView of type Rule-HTML-Harness
Steps to ReproduceAdd Print icon with out of the box Print action in CPM Interaction portal.
Root CauseAn issue in the custom application code or rules: The out of the box Print action will not work in this scenario unless the appropriate PrintView harness exists in the CPM-Portal class.
ResolutionHere’s the explanation for the reported behavior:
A PrintView harness rule must be created in the CPM-Portal class, and it should be populated with the sections that provide the content needed in the printout.
Published December 7, 2016 - Updated December 8, 2016