Support Article

Print icon is not working as expected



When we click the Print icon, it encounters an error and does not print.

Error Messages

Failed to find instance of CPM-Portal.PrintView of type Rule-HTML-Harness

Steps to Reproduce

Add Print icon with out of the box Print action in CPM Interaction portal.

Root Cause

An issue in the custom application code or rules: The out of the box Print action will not work in this scenario unless the appropriate PrintView harness exists in the CPM-Portal class.


Here’s the explanation for the reported behavior:

A PrintView harness rule must be created in the CPM-Portal class, and it should be populated with the sections that provide the content needed in the printout.


Published December 7, 2016 - Updated December 8, 2016

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