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Support Article

Problem with Implementing SAML with ADFS 3.0



While implementing SAML authentication using ADFS 3.0, an exception is thrown.

Error Messages

Unable to process SAML 2 Authentication response : No attribute statements found in the SAML Response, Unable to deduce an operator record for further processing

Steps to Reproduce

Login using SSO Url;

Root Cause

A defect or configuration issue in the operating environment.


Set up ADFS using UserPrincipalName (UPN) and add the Mapping in the SAML AuthService:

Attibute Name :
Property Name: .pyUserIdentifier

Suggest Edit

Published April 1, 2016 - Updated October 8, 2020

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