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Support Article

Problem with Select All feature on complex checkbox question



A Complex Checkboxes question has been added to a survey. When clicking the Select or UnSelect All option, all of the checkboxes are selected for a moment but then just only one option remains selected. It is not always the same item that remains selected.

Error Messages

Not applicable.

Steps to Reproduce

  1. Run a survey with a complex checkbox question.
  2. Click on the Select or UnSelect All check box.

Root Cause

The root cause of this problem is a defect in Pegasystems’ code/rules.  The issue occurs after installing HFix-7555 and has been resolved in a later release of PegaSurvey.


The issue is resolved by installing PegaSurvey 6.3 SP3 and the relevant hot fixes.

Installation Instructions:
  1. Install Pega Survey 6.3 SP3.
  2. Install HFix-9739, HFix-9740, and HFix-10096.
  3. Stop the servers, remove the PegaRULES_Extract_Marker.txt file from the temporary directory, and restart the servers.
  4. Revalidate and save the questions, question pages, and surveys.

Published January 31, 2016 - Updated October 8, 2020

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