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Support Article

Processing bulk actions ancilliary questions are overridden

SA-31434

Summary



While Processing Bulk Actions for two or more cases, the details of Ancillary Questions (AQ) and ChargeBack Reason Codes (RC) are getting overridden.

This is happening when the cases are advanced past
reason code advisor (RCA) RC selection, and AQ is canceled out of. Cases are left at AQ.


Error Messages



Not Applicable


Steps to Reproduce



1. Select a case to work.
2. Perform RC selection, but cancel out of AQ.
3. Perform the same steps on a second case, selecting a different RC, and also cancel out of AQ.
4. Perform bulk processing selecting cases in AQ status and see that both cases have the same RC although they had been entered with different ones.


Root Cause



A defect in Pegasystems’ code or rules.

Resolution



Apply HFix-30913.

 

Suggest Edit

Published December 19, 2016 - Updated December 2, 2021

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