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Support Article

Product rule missing new rules when using App Package wizard



When exporting a Product rule using the Application Packaging wizard, newly added rules are missing in the Product rule.

Error Messages

Not Applicable

Steps to Reproduce

  1. Create a Product rule using the Application Package wizard.
  2. Export the Product rule.
  3. Add new rules to the ruleset.
  4. Export the Product rule.
  5. Import the new or the second Product rule. The new rules are missing.

Root Cause

The Product rule export contained the newly added rules. However, the browser caching (at the client side) provided the same Product rule.


Perform either of the following local-changes: 
  • Clear the browser cache.
  • Rename the exported file with a unique name each time.

Published August 15, 2019 - Updated October 8, 2020

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