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Support Article

Production down after major upgrade on Friday



A migration has been done to Production and since this implementation the users are not able to access their functionalities correctly.

1. A good number (98) of hotfixes have been implemented to Production.
2. New configuration has been implemented in Production as well, changing most of the entry points.
3. After those implementations, impossible for the users to reach their application functionalities.

Error Messages

Lot of errors on the logs - see Root Cause section for example.

Steps to Reproduce

This situation has been replicated internally.

Root Cause

A lot of the following exception were reported on the logs:

This type of exception is clearly explained on the following PDN article:


Abackup of the Production system has been implemented.
From the configuration side, all the flows in DRAFT mode have to be changed to avoid the compilation exception on Production. A flow in DRAFT mode in Production will not be executed correctly.

XML of the flow looks like that:

Suggest Edit

Published January 31, 2016 - Updated December 2, 2021

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