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Support Article

Program Distribution test with volume const is delivering offers

SA-31278

Summary



Under certain circumstances, a Pega Marketing campaign sometimes initiates offers when performing distribution tests if it is configured with volume constraints. Distribution tests should not initiate offers.

Error Messages



Not applicable


Steps to Reproduce



1. Configure a Pega Marketing campaign with volume constraints.
2. Try doing a distribution test (DT).
3. As per distribution tests feature, the offers should not be initiated.

However, when configured volume constraints are used in the DT, the offers are initiated in contradiction with the documentation.


Root Cause



This issue is caused by a defect in Pegasystems’ code or rules.

There is no condition in the underlying activity to skip initiating offers when the case is a Distribution Test.


Resolution

Apply HFix-30624 to address this issue. Here are some special instructions regarding this hotfix installation:

1. Create a backup of your rules database. Once loaded, this hotfix cannot be uninstalled, so it is critical that you take a database backup before you begin.
2. From the Pega Button, select Application > Import & Export > Import.
3. Browse to the location of the HFix-30624.zip file and import the package.

Suggest Edit

Published August 23, 2017 - Updated December 2, 2021

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