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Support Article

Program Runs are not updating to Completed



In Pega Marketing 7.13 on Pega 7.1.9, one of the Campaign Program Run work objects were not being updated to Completed, and continue to report the status as Running. The Data Flow has completed, and all of the Assign-DDF instances have been processed.

Error Messages

Not Applicable

Steps to Reproduce

Run the New Business Surveys Campaign.

Root Cause

An issue in the custom application code or rules. The XML view of the Campaign Run shows one of the Offer was waiting for the completion which is why the status of the campaign was still visible as Running.


User has closely analyzed their Program run and found that this unusual behavior appears to be a result of their choice of Bundle type. They have selected ‘GroupedOffers’, and the logic in the rule that derives the status assumes that this implies that the flowstatus of the Bundle members is significant in this case - whereas they have implemented only token flows for the Bundle members. This is purely due to the customization performed at user's end and were advised to review their implementation.

Published August 23, 2017 - Updated December 2, 2021

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