Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Properties are not populated in history class instances



pyTaskStatus and pyTaskStatusInfo properties are not populated in history instances with Pega Customer Service 7.21.

Error Messages

Not Applicable

Steps to Reproduce

Resolve any intent, it will simultaneously create some history instances.

Root Cause

History-Add method calls PegaProComUtilities.AddHistory RUF.

If the
Rule-Utility-Function (RUF) in PRPC 6 and Pega 7 are compared, these properties are not being populated in Pega 7.


Set the properties in the extension activity, Work-.pyAddWorkHistoryDefaults which will be called from Assign-.AddWorkHistory, when the assignment is being processed.

Published July 5, 2017 - Updated December 2, 2021

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us