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Support Article

Properties change to Read-only on performing a refresh

SA-66303

Summary



Triggering the screen refresh causes fields to change to Read-only and not to remain editable. When a case is recycled for a user to make changes, the section contains all the properties as Read-only and the Edit Contract Strategy Info button. All the properties become editable and the visibility of Save Changes and Cancel Edit buttons is triggered on clicking the Edit Contract Strategy Info button. However, all the properties change to Read-only despite the flag is true on performing a refresh. The properties must remain editable. The issue occurs in the below three scenarios:
Use case 1: While performing a browser refresh 
Use case 2: While performing a refresh by clicking the Submit button in the main case 
Use case 3: While performing a refresh by clicking the Determine Path Forward (Create Unplanned Contract Request) link 



Error Messages


Not Applicable 



Steps to Reproduce



Use case 1
1. Launch the CaseManager7 portal
2. Click the Search Request option
3. Enter a request ID and click Search
4. Open the request
5. Click the Edit Contract Strategy Info button
6. Refresh the browser 

Use case 2
1. Launch the CaseManager7 portal
2. Click the Search Request option
3. Enter a request ID and click Search
4. Open the request
5. Click the Edit Contract Strategy Info button
6. Click the Submit button in the main case

Use case 3
1. Launch the CaseManager7 portal
2. Click the Search Request option
3. Enter a request ID and click Search
4. Open the request
5. Click the Edit Contract Strategy Info button
6. Click the Determine Path Forward (Create Unplanned Contract Request) link



Root Cause



An issue in the custom application code or rules. ReadOnly input set is hidden to make the section editable on click of the Edit Contract Strategy Info button . The default Read-only mode is rendered on clicking the Edit Contract Strategy Info button again. The ReadOnly param value must be updated in the flow action based on the editable state that user sets on the click action.



Resolution



Use case 1
Apply HFix-47222.


Use case 2
Perform the following local-change:
  1. Add the below script to the UserWorkForm
    <script>
    function setReadOnly(){
    if($("input[name='ReadOnly']")[0]){
    $("input[name='ReadOnly']")[0].value=0;
    }
    }
    </script>

     
  2. Add Run Script action on the click event of the Edit Unplanned Contract Request button


Use case 3
Perform the following local-change:
Create SetEditableValueSection and conditionally include it in the UCRReview section at the bottom. This is included with the IsUCREditable When rule as a visible condition. The new section is a non-auto generated section with the below content:

<script>
if($("input[name='ReadOnly']")[0]){
$("input[name='ReadOnly']")[0].value=0;
}
var newActionSection = pega.u.d.getSectionByName("CreateFieldsForUCRWrapper", "", document);
newActionSection.setAttribute("readonly","false");
pega.u.d.reloadSection(newActionSection);
</script>

 

Suggest Edit

Published August 19, 2019 - Updated October 8, 2020

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