Support Article

Property Optimization wizard is not working



Whenever user clicks on Optimize for Reporting option of the property, screen freezes and will display the below error message on screen after sometime.

Error Messages

On UI Screen:

A processing error has occurred
Object key Error Message <%= StringUtils.decodeCrossOSString(Param.pyErrorM

In Tracer:


Steps to Reproduce

1. Right click on a property.
2. Click on Optimize for Reporting.

Root Cause

An issue in the custom application code or rules.

Running tracer on the operation showed a failure of the ValidEmailAddress edit validate rule on property .pyEmail1. pyEmail1 property will hold the operator email address and the email address is incomplete.


Perform the following local-change:

Enter the complete email address in the Operator record to resolve the issue.

Published February 23, 2017 - Updated March 8, 2017

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