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Support Article

Property in report definition displays Null despite optimization



Report definition displays Null for some columns. A particular property displays Null always though it is optimized.

Error Messages

Not Applicable

Steps to Reproduce

  1. Optimize a property.
  2. Create some cases.
  3. Run the report definition.

Root Cause

The issue was only with those work objects which were created from an agent. It was observed that the environment was multi node and the agent was running only on one node. As a result, this caused an issue with the ClassMap on that node.


Perform the following local-change:

Rebuild the ClassMap on that node from System Management Application (SMA).

Navigate to SMA > Advanced > Class Management > Rebuild ClassMap on all nodes.


Published July 23, 2018 - Updated October 8, 2020

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