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PRPC 7.1.8 fails to start due to log file appender issues

SA-18924

Summary



PRPC 7.1.8 instance fails to start throwing the below error message in the PegaRULES log file:

2016-01-14 05:04:36,156 [ ] [ ] [ ] [ ] ( internal.access.Opener) ERROR - Caught exception during open
java.lang.StringIndexOutOfBoundsException
at java.lang.String.<init>(String.java:176)
at com.pega.pegarules.priv.util.LogDeleteUtil.readFromFile(LogDeleteUtil.java:296)
at com.pega.pegarules.priv.util.DailySizeRollingFileAppenderPega.handleFirstLogEvent(DailySizeRollingFileAppenderPega.java:167)
at com.pega.pegarules.priv.util.DailySizeRollingFileAppenderPega.subAppend(DailySizeRollingFileAppenderPega.java:148)


Error Messages



2016-01-14 05:04:36,156 [ ] [ ] [ ] [ ] ( internal.access.Opener) ERROR - Caught exception during open
java.lang.StringIndexOutOfBoundsException
at java.lang.String.<init>(String.java:176)
at com.pega.pegarules.priv.util.LogDeleteUtil.readFromFile(LogDeleteUtil.java:296)
at com.pega.pegarules.priv.util.DailySizeRollingFileAppenderPega.handleFirstLogEvent(DailySizeRollingFileAppenderPega.java:167)
at com.pega.pegarules.priv.util.DailySizeRollingFileAppenderPega.subAppend(DailySizeRollingFileAppenderPega.java:148)
at com.pega.apache.log4j.WriterAppender.append(WriterAppender.java:159)
at com.pega.apache.log4j.AppenderSkeleton.doAppend(AppenderSkeleton.java:230)
at com.pega.apache.log4j.helpers.AppenderAttachableImpl.appendLoopOnAppenders(AppenderAttachableImpl.java:66)
at com.pega.apache.log4j.AsyncAppender.append(AsyncAppender.java:146)
at com.pega.apache.log4j.AppenderSkeleton.doAppend(AppenderSkeleton.java:230)
at com.pega.apache.log4j.helpers.AppenderAttachableImpl.appendLoopOnAppenders(AppenderAttachableImpl.java:66)
at com.pega.apache.log4j.AsyncAppender.append(AsyncAppender.java:146)
at com.pega.apache.log4j.AppenderSkeleton.doAppend(AppenderSkeleton.java:230)
at com.pega.apache.log4j.helpers.AppenderAttachableImpl.appendLoopOnAppenders(AppenderAttachableImpl.java:66)
at com.pega.apache.log4j.Category.callAppenders(Category.java:206)
at com.pega.apache.log4j.Category.forcedLog(Category.java:391)
at com.pega.apache.log4j.Category.alert(Category.java:728)
at com.pega.pegarules.priv.LogHelper.doAlert(LogHelper.java:2163)
at com.pega.pegarules.priv.LogHelper.doAlert(LogHelper.java:1713)
at com.pega.pegarules.priv.LogHelper.alert(LogHelper.java:1623)
at com.pega.pegarules.data.internal.access.Opener.getResultFromResultSet(Opener.java:972)
at com.pega.pegarules.data.internal.access.Opener.openData(Opener.java:716)
at com.pega.pegarules.data.internal.access.DatabaseImpl.open(DatabaseImpl.java:4028)
at com.pega.pegarules.data.internal.access.DatabaseImpl.open(DatabaseImpl.java:3737)
at com.pega.pegarules.data.internal.access.DatabaseImpl.open(DatabaseImpl.java:3705)
at com.pega.pegarules.session.internal.mgmt.base.NodeRequestorMgt.getDataForRequestor(NodeRequestorMgt.java:568)
at com.pega.pegarules.session.internal.authorization.SessionAuthorization.reset(SessionAuthorization.java:448)
at com.pega.pegarules.session.internal.authorization.SessionAuthorization.<init>(SessionAuthorization.java:245)
at com.pega.pegarules.session.internal.mgmt.PRRequestorBase.allocateSessionAuthorization(PRRequestorBase.java:539)
at com.pega.pegarules.session.internal.mgmt.PRRequestorImpl.allocateSessionAuthorization(PRRequestorImpl.java:2009)
at com.pega.pegarules.session.internal.authorization.Authorization.reset(Authorization.java:433)
at com.pega.pegarules.session.internal.authorization.Authorization.reset(Authorization.java:382)
at com.pega.pegarules.session.internal.authorization.Authorization.onBeforeThreadUse(Authorization.java:1629)
at com.pega.pegarules.session.internal.mgmt.base.ThreadPassivation.configureThreadImpl(ThreadPassivation.java:322)
at com.pega.pegarules.session.internal.mgmt.PRThreadBase.configureThread(PRThreadBase.java:177)
at com.pega.pegarules.session.internal.mgmt.PRThreadImpl.<init>(PRThreadImpl.java:134)
at com.pega.pegarules.session.internal.mgmt.PRThreadImpl.acquire(PRThreadImpl.java:158)
at com.pega.pegarules.session.internal.mgmt.base.RequestorThreadSync.getOrCreateThread(RequestorThreadSync.java:175)
at com.pega.pegarules.session.internal.mgmt.base.RequestorThreadSync.getOrCreateThread(RequestorThreadSync.java:162)
at com.pega.pegarules.session.internal.mgmt.base.RequestorThreadSync.getOrCreateThread(RequestorThreadSync.java:158)
at com.pega.pegarules.session.internal.mgmt.base.RequestorPassivation.configureRequestorImpl(RequestorPassivation.java:477)
at com.pega.pegarules.session.internal.mgmt.PRRequestorBase.configureRequestor(PRRequestorBase.java:482)
at com.pega.pegarules.session.internal.mgmt.PRRequestorImpl.<init>(PRRequestorImpl.java:300)
at com.pega.pegarules.session.internal.mgmt.PRRequestorImpl.acquire(PRRequestorImpl.java:324)
at com.pega.pegarules.session.internal.mgmt.base.MultiThreadRequestorFactory.acquire(MultiThreadRequestorFactory.java:63)
at com.pega.pegarules.session.internal.mgmt.base.NodeRequestorMgt.createRequestorImpl(NodeRequestorMgt.java:1479)
at com.pega.pegarules.session.internal.mgmt.base.NodeRequestorMgt.createRequestorImpl(NodeRequestorMgt.java:1458)
at com.pega.pegarules.session.internal.mgmt.PRNodeImpl.initializeSystem(PRNodeImpl.java:786)
at com.pega.pegarules.session.internal.mgmt.PREnvironment.getThreadAndInitialize(PREnvironment.java:373)
at com.pega.pegarules.session.internal.PRSessionProviderImpl.getThreadAndInitialize(PRSessionProviderImpl.java:1998)
at com.pega.pegarules.session.internal.engineinterface.etier.impl.EngineStartup.initEngine(EngineStartup.java:664)
at com.pega.pegarules.session.internal.engineinterface.etier.impl.EngineImpl._initEngine_privact(EngineImpl.java:165)
at com.pega.pegarules.session.internal.engineinterface.etier.impl.EngineImpl.doStartup(EngineImpl.java:138)
at com.pega.pegarules.session.internal.engineinterface.etier.ejb.EngineBean.doStartup(EngineBean.java:121)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:60)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:37)
at java.lang.reflect.Method.invoke(Method.java:611)
at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethod(PRBootstrap.java:367)
at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethodPropagatingThrowable(PRBootstrap.java:408)
at com.pega.pegarules.boot.internal.extbridge.AppServerBridgeToPega.invokeMethodPropagatingThrowable(AppServerBridgeToPega.java:223)
at com.pega.pegarules.boot.internal.extbridge.AppServerBridgeToPega.invokeMethodPropagatingException(AppServerBridgeToPega.java:245)
at com.pega.pegarules.internal.etier.ejb.EngineBeanBoot.doStartup(EngineBeanBoot.java:130)
at com.pega.pegarules.internal.etier.interfaces.EJSLocalStatelessEngineBMT_f2439d86.doStartup(Unknown Source)
at com.pega.pegarules.web.servlet.WebAppLifeCycleListener._contextInitialized_privact(WebAppLifeCycleListener.java:311)
at com.pega.pegarules.web.servlet.WebAppLifeCycleListener.contextInitialized(WebAppLifeCycleListener.java:218)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:60)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:37)
at java.lang.reflect.Method.invoke(Method.java:611)
at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethod(PRBootstrap.java:367)
at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethodPropagatingThrowable(PRBootstrap.java:408)
at com.pega.pegarules.boot.internal.extbridge.AppServerBridgeToPega.invokeMethodPropagatingThrowable(AppServerBridgeToPega.java:223)
at com.pega.pegarules.boot.internal.extbridge.AppServerBridgeToPega.invokeMethod(AppServerBridgeToPega.java:272)
at com.pega.pegarules.internal.web.servlet.WebAppLifeCycleListenerBoot.contextInitialized(WebAppLifeCycleListenerBoot.java:83)
 

Steps to Reproduce

  1. Restart of the Application Server instance hosting PRPC 7.1.8 fails with the error message.


Root Cause



PegaRULES-FirstLogCreationTime.log  and PegaRULES-ALERT-FirstLogCreationTime.log file are of zero byte size in the file system. PRPC finds this file in the file system and throws the above exception.

Resolution

Follow the below steps to resolve the issue:

  1. Locate the PegaRULES-FirstLogCreationTime.log  and PegaRULES-ALERT-FirstLogCreationTime.log files and delete them if they are of zero byte size.
  2. Delete all log files generated by PRPC.
  3. Delete all Application Server specific log files.
  4. Restart the PRPC 718 Application Server instance.

Tags:

Pega Platform Pega Platform 7.1.8 System Administration

Published January 31, 2016 - Updated October 8, 2020

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