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Support Article

PRPC Service HTTP calls are failing

SA-8963

Summary



User is able to see that Service HTTP calls are failing. From the logs Error  'Service page lookup failed' is seen in the log file.

Error Messages



2015-04-19 08:44:37,364 [ WebContainer : 13] [ STANDARD] [ ] ( internal.services.ServiceAPI) ERROR hostname |<IP Address>|HTTP|<package>|<class>|<method>- HTTP service [package][Class][Method] failed:Service page lookup failed:com.pega.pegarules.pub.services.ServiceException: Service page lookup failed
at com.pega.pegarules.integration.engine.internal.services.ServiceAPI.preLockSetup(ServiceAPI.java:973)
at com.pega.pegarules.session.external.engineinterface.service.EngineAPI.processRequest(EngineAPI.java:326)


Steps to Reproduce


 
  1. Access the Service HTTP using client application.
  2. Check the log file for error message.

Root Cause



 Verify whether the service is accessible using tools like 'SOAP UI'.

Resolution



Incorrect access URL for the Service HTTP is used by the calling client application. After using the right URL for Service-HTTP, issue is resolved.
Suggest Edit

Published January 31, 2016 - Updated October 8, 2020

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