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Support Article

Prpcutil command line export hangs while shutting down

SA-76862

Summary



PrpcUtils command line export hangs while completing an export. The export does not proceed further after a cluster shutdown. This also occurs in the Import tool.


Error Messages



[java]  [hqiqlgnawa29] [STANDARD] [ ] [ ] (uster.internal.ClusterProvider) INFO    - Disconnecting local member, Member: [name=4e207fc8d70ea867fc65bf62cc2b6597, address=your_host/ uuid=248fe500-84f2-45c1-83b2-7153ddc1e871, mode=SERVER], from cluster _hzInstance_1_9fe8a81f628c2f5be29182ad58f46488.
     [java]  [hqiqlgnawa29] [STANDARD] [ ] [ ] (til.HazelcastLifecycleListener) INFO    - Shutting down cluster provider: HazelcastClusterProvider
     [java]  [service: ADM.Default] [STANDARD] [ ] [ ] (riv.management.MBeanManagement) INFO    - MBean Management (Web) initialized for DefaultDomain
     [java]  [hqiqlgnawa29] [STANDARD] [ ] [ ] (til.HazelcastLifecycleListener) INFO    - Shutting down cluster provider: HazelcastClusterProvider
     [java]  [hqiqlgnawa29] [STANDARD] [ ] [ ] (external.util.NodeShutdownUtil) INFO    - Cluster shutdown completed
     [java] [SHUTDOWN]-----LogManager.shutdown()
     [java] hasShutDowntrue



Steps to Reproduce



Initiate a deployment using command line Export or Import utilities.


Root Cause



A defect in Pegasystems’ code or rules.
This started the Decision Strategy Manager (DSM) service which runs even after the completion of the Import or Export.



Resolution



Perform the following local-change:

In prconfig setting, make the following changes. A blank value is added such that DSM services are not started.

<env name="dsm/services" value="" />

Published April 12, 2019 - Updated December 2, 2021

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