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prpcUtils won't terminate when installing strategic applications



When using prpcUtils to import the Next-Best-Action Advisor RAPs, prpcUtils will not terminate. Thread dumps show that certain DSM (non-daemon) threads are still running, preventing termination. Testing has shown the issue can occur when installing other strategic applications as well.

Error Messages

Not Applicable 

Steps to Reproduce

  1.  Install fresh 7.2.1 deployment
  2.  Install Pega Survey 7.13
  3.  Install HFix-28467
  4.  Install Pega Marketing 7.21
  5. Run prpcUtils to install NBAA 7.21 Framework and App RAPs, and observe that prpcUtils does not terminate.

Root Cause

A defect in Pegasystems’ code or rules causes this issue. DSM services are started when attempting to perform the prpcUtils import and are not terminated properly.


Apply Hfix-28832 to resolve this issue.


Published August 15, 2016 - Updated October 8, 2020

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