SA-29662

Summary

User is searching for something on the search option in the Portal and after 2-3 hours, if user is clicking on clear search button the Exception :PRRuntimeError & :PRRuntimeException is popping out.

Error Messages

com.pega.pegarules.pub.PRRuntimeError;com.pega.pegarules.pub.PRRuntimeError: PRRuntimeError; at com.pega.pegarules.session.internal.mgmt.base.ThreadRunner.runActivitiesAlt(ThreadRunner.java:712); at com.pega.pegarules.session.internal.mgmt.PRThreadImpl.runActivitiesAlt(PRThreadImpl.java:467); at com.pega.pegarules.session.internal.engineinterface.service.HttpAPI.runActivities(HttpAPI.java:3166); at com.pega.pegarules.session.external.engineinterface.service.EngineAPI.processRequestInner(EngineAPI.java:390); at sun.reflect.GeneratedMethodAccessor71.invoke(Unknown Source); at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43); at java.lang.reflect.Method.invoke(Method.java:606); at com.pega.pegarules.session.internal.PRSessionProviderImpl.performTargetActionWithLock(PRSessionProviderImpl.java:1301); at com.pega.pegarules.session.internal.PRSessionProviderImpl.doWithRequestorLocked(PRSessionProviderImpl.java:1038); at com.pega.pegarules.session.internal.PRSessionProviderImpl.doWithRequestorLocked(PRSessionProviderImpl.java:893); at com.pega.pegarules.session.external.engineinterface.service.EngineAPI.processRequest(EngineAPI.java:331); at com.pega.pegarules.session.internal.engineinterface.service.HttpAPI.invoke(HttpAPI.java:825); at com.pega.pegarules.session.internal.engineinterface.etier.impl.EngineImpl._invokeEngine_privact(EngineImpl.java:327); at com.pega.pegarules.session.internal.engineinterface.etier.impl.EngineImpl.invokeEngine(EngineImpl.java:270); at com.pega.pegarules.session.internal.engineinterface.etier.impl.EngineImpl.invokeEngine(EngineImpl.java:247); at

Steps to Reproduce

1. Search for ABC in the portal by populating the search results on clipboard, using report definition.
2. Keep screen open for 2-3 hours and click on a button which will remove the search results page from clipboard.

Root Cause

An issue in the custom application code or rules.

User was using a system page to populate results on to clipboard. After waiting for 2-3 hours the clipboard page is being passivated and while trying to remove the page which is passivated, error is displayed on screen.

Resolution

Here’s the explanation for the reported behavior:

User is suggested to use a different clipboard page to populate the results instead of system page.