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PRRuntimeException on click on clear search button



User is searching for something on the search option in the Portal and after 2-3 hours, if user is clicking on clear search button the Exception :PRRuntimeError & :PRRuntimeException is popping out.

Error Messages; PRRuntimeError; at com.pega.pegarules.session.internal.mgmt.base.ThreadRunner.runActivitiesAlt(; at com.pega.pegarules.session.internal.mgmt.PRThreadImpl.runActivitiesAlt(; at com.pega.pegarules.session.internal.engineinterface.service.HttpAPI.runActivities(; at com.pega.pegarules.session.external.engineinterface.service.EngineAPI.processRequestInner(; at sun.reflect.GeneratedMethodAccessor71.invoke(Unknown Source); at sun.reflect.DelegatingMethodAccessorImpl.invoke(; at java.lang.reflect.Method.invoke(; at com.pega.pegarules.session.internal.PRSessionProviderImpl.performTargetActionWithLock(; at com.pega.pegarules.session.internal.PRSessionProviderImpl.doWithRequestorLocked(; at com.pega.pegarules.session.internal.PRSessionProviderImpl.doWithRequestorLocked(; at com.pega.pegarules.session.external.engineinterface.service.EngineAPI.processRequest(; at com.pega.pegarules.session.internal.engineinterface.service.HttpAPI.invoke(; at com.pega.pegarules.session.internal.engineinterface.etier.impl.EngineImpl._invokeEngine_privact(; at com.pega.pegarules.session.internal.engineinterface.etier.impl.EngineImpl.invokeEngine(; at com.pega.pegarules.session.internal.engineinterface.etier.impl.EngineImpl.invokeEngine(; at

Steps to Reproduce

1. Search for ABC in the portal by populating the search results on clipboard, using report definition.
2. Keep screen open for 2-3 hours and click on a button which will remove the search results page from clipboard.

Root Cause

An issue in the custom application code or rules.

User was using a system page to populate results on to clipboard. After waiting for 2-3 hours the clipboard page is being passivated and while trying to remove the page which is passivated, error is displayed on screen.


Here’s the explanation for the reported behavior:

User is suggested to use a different clipboard page to populate the results instead of system page.


Published November 3, 2016 - Updated October 8, 2020

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