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Support Article

PUIC: Modal window is not displayed on clicking Submit



Modal window is not displayed. On click of Submit button, you call a java script which references a process action method. Instead of calling the process action, a flow action is submiited.

Error Messages

Not Applicable

Steps to Reproduce

1. Click on the Submit button through which you call a java script which in turn references a process action method.
2. Observe that instead of calling process action, flow action is submiited. 
3. Modal window is not displayed.

Root Cause

You have configured a custom control which would eventually launch a modal window. It is working fine in the PRPC 6.x version but not in Pega 7.1.7.


This issue is resolved through the following Local-change:

You are using a click function on the dom element with an event to call the modal dialog where the button type is SUBMIT. Change this to button and it works fine.

Published June 12, 2015 - Updated October 8, 2020

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