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Support Article

PUIC:Drop Down to select access group gets disabled.

SA-4827

Summary



In the user portal user has an option to change the access group to switch between the applications. User is able to change the access group for first time, but after creating a work object user is unable to change the access group.

Error Messages



User is not able to change the access group


Steps to Reproduce



Login to the user portal
Create a request
Change the access group


Root Cause



The root cause of this problem is a defect in Pegasystems’ code/rules. 


The user is using a OOTB Fixed Portal where in one of the use case there is a drop down with list of access group and another drop down there are list of flows for the corresponding the access group. On changing the value in the drop down from the list of flows the drop down with the list of access group freezes and hence the user is unable to select any value from the drop down list.


Resolution



This issue is resolved by hotfix item HFix-20262.

Published January 31, 2016 - Updated October 8, 2020

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