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Support Article

Pulling down on the mobile screen displays error



The 'Pull to refresh' layout setting is enabled for the mobile application. Error displays on the screen when the user swipes down on the mobile screen to refresh the work list.

Error Messages

Display error

Action that failed: pyCWPortalContent - For class :

Error message: Failed to find instance @baseclass.pyCWPortalContent of type Rule-HTML-Harness

Steps to Reproduce

  1. Log in to the mobile application as a user
  2. Swipe down on the screen to activate the 'Pull to refresh'.

Root Cause

A defect in Pegasystems’ code or rules.
No refresh call occurs on pulling down the device screen. No XHR request is sent to reload the section or harness.


This feature is implemented in Pega Platform 8.3.2.

Published June 5, 2020 - Updated December 2, 2021

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