Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Pulse not showing new Post



When an Agent posts a note and the other Agent refreshes the Pulse section, the current post does not display at the top. Instead, an old post displays.

Error Messages

Not Applicable

Steps to Reproduce

  1. Launch the Case Manager portal.
  2. Click Pulse.
  3. Enter a Comment in the Pulse from the ID of User 1.
  4. Parallelly, if the client is logged in as User 2 and is in the Pulse. The update displays on top as '1 New Update'. 
  5. Click the Update button. The old post displays.

Root Cause

Report definition and data transform parameters were configured incorrectly.


Perform the following local-change: 
  1. Ensure that the Context Key and FeedLabel are the same, where the Context Key is used in the Parameters tab in 'pyPulseWrapper section (class: Data-Portal)' and the FeedLabel is used in the pyClearPulseFeed data transform (class: Data-Portal)
  2. In the pyGetContextPosts (PegaSocial-Message) report definition for pxCreateDateTime Column, set the Sort type to 'Highest to Lowest'.

Published February 11, 2020 - Updated December 2, 2021

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us