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Support Article

Pulse visibility does not change on click of the lock icon



Pulse visibility does not change on click of the lock icon. Visibility must change to private on click of the public icon on Pulse.

Error Messages


Not Applicable


Steps to Reproduce

  1. Open a case
  2. Navigate to Pulse
  3. Click the visibility icon to change from public to private

Root Cause

Customer Service for Healthcare (CSHC) 7.2.1  framework was configured with the NewsFeed local action which was  triggered on click of the lock icon on Pulse.


Perform the following local-change:
Change the local action from NewsFeed to pzPulseGadgetInner.
Suggest Edit

Published February 21, 2019 - Updated December 2, 2021

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