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Support Article

Purge and Archive tool is not working



User is facing an issue while working with Purge and Archieve tool.
Not able to see any status of the job, but from All Wizards "Error Encountered " message is shown.

Error Messages

Error encountered on the wizard screen.

Steps to Reproduce

1. Try Purge/Archive configuration.
2. Run the archiving function.

Root Cause

The given criteria is not met and hence user is not able to see any value on number of records purged.


The explanation for this behaviour is as follows: 

This is based on the  given archive setting values and user must have the matching work-objects with resolved-completed status in database that are older than specified date. 

As there are many configured scheduled jobs which are not yet removed, as soon as they run, they pick up and remove all the work objects with Resolved-completed status based on different criteria’s (because you user have different jobs with different settings).
So when done manually from wizard user might not get the work-objects with the specified criteria. 

User can remove all the scheduled jobs and marks them as Resolved-Removed.

User must have some work objects with Resolved-Completed status which are resolved before x days. 
 And user must create a fresh purge configuration to purge work-objects aging as x+1 days and schedule it with minimum criteria values to meet the condition that helps.

Published June 12, 2015 - Updated October 8, 2020

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