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Support Article

Purge Archive fails for cover WOs with no coverItem(s)

SA-22784

Summary



Purge Archive tool is not processing WorkObjects (WO) that qualify per the configuration.


Error Messages



Not Applicable.


Steps to Reproduce



Not Applicable.


Root Cause



A defect in Pegasystems’ code or rules. The tool fails to Purge and Archive cover WOs with no covered item(s).

Resolution

Apply HFix-27360.

 

Suggest Edit

Published May 4, 2016 - Updated October 8, 2020

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