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Support Article

Purge Archive is not purging all resolved instances

SA-35149

Summary



When running the purge archive tool only a small percentage of the resolved work objects are actually getting purged.


Error Messages



Not Applicable


Steps to Reproduce



Run purge/archive for objects older than x days and see while some instances are purged the majority are not.


Root Cause



An issue in the custom application code or rules. For many of the resolved work objects the pyResolutiontimestamp property has not been set and thus they will not be considered for purge/archive processing.

Resolution



Perform the following local-change:
  1. Create a custom version of GETARCHIVABLEITEMS and modify it to consider all such records.
  2. To make sure the agent running the scheduled purge/archive picks up the new version of this rule either modify the BATCH requestor's access group or open the Agent Schedule for ServicelevelEvents agent and in security tab, update the Operator Access group.

Suggest Edit

Published March 26, 2017 - Updated October 8, 2020

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