Purge/Archive wizard is not archiving expected cases
Pega out-of-the-box Purge or Archive wizard is used. It is scheduled to archive instances of 14 work classes from the database, which are 100-days older from the resolution date. The system does not pick all requests that are 100-days old. Few requests remain in system, instead of getting archived.
Steps to Reproduce
- Create a cover case with three covered cases.
- Resolve the cover and covered cases.
- Delete one of the covered cases from the database.
- Run Purge or Archive wizard.
A defect in Pegasystems’ code or rules:
The covered record was deleted from the database. The cover is also not purged.
Published August 31, 2016 - Updated September 14, 2016