Support Article

Purge/Archive wizard is not archiving expected cases

SA-27461

Summary



Pega out-of-the-box Purge or Archive wizard is used. It is scheduled to archive instances of 14 work classes from the database, which are 100-days older from the resolution date. The system does not pick all requests that are 100-days old. Few requests remain in system, instead of getting archived.

Error Messages



Not Applicable

Steps to Reproduce

  1. Create a cover case with three covered cases.
  2. Resolve the cover and covered cases.
  3. Delete one of the covered cases from the database.
  4. Run Purge or Archive wizard.

Root Cause



A defect in Pegasystems’ code or rules:
The covered record was deleted from the database. The cover is also not purged.

Resolution



Apply HFix-29220.

Published August 31, 2016 - Updated September 14, 2016

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