Support Article

Purge/Archive wizard is not archiving expected cases



Pega out-of-the-box Purge or Archive wizard is used. It is scheduled to archive instances of 14 work classes from the database, which are 100-days older from the resolution date. The system does not pick all requests that are 100-days old. Few requests remain in system, instead of getting archived.

Error Messages

Not Applicable

Steps to Reproduce

  1. Create a cover case with three covered cases.
  2. Resolve the cover and covered cases.
  3. Delete one of the covered cases from the database.
  4. Run Purge or Archive wizard.

Root Cause

A defect in Pegasystems’ code or rules:
The covered record was deleted from the database. The cover is also not purged.


Apply HFix-29220.

Published August 31, 2016 - Updated September 14, 2016

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.