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Support Article

Push Notification Issue in Offline Enabled App

SA-68419

Summary



Push notification smart shape does not work. However, push notification from Channels and Interface work.


Error Messages



Not Applicable


Steps to Reproduce



Configure a Push notification smart shape in a case.


Root Cause



The issue occurs when sending notifications to operators that contain a dot in the user name.


Resolution



Perform either of the following local-changes:
  • Send the notification to the access group.
  • Remove the dot from the operator name.

 

Published December 6, 2018 - Updated December 2, 2021

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