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Support Article

Push Notification Issue in Offline Enabled App



Push notification smart shape does not work. However, push notification from Channels and Interface work.

Error Messages

Not Applicable

Steps to Reproduce

Configure a Push notification smart shape in a case.

Root Cause

The issue occurs when sending notifications to operators that contain a dot in the user name.


Perform either of the following local-changes:
  • Send the notification to the access group.
  • Remove the dot from the operator name.


Published December 6, 2018 - Updated December 2, 2021

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