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Push notifications are not pushed to mobile device



Push notifications are not pushed to the mobile device in the Production and PreProduction environment when a work object is assigned to a device user.

Error Messages


Not Applicable

Steps to Reproduce

  1. Queue the push notification message using the pyEnQueuePushNotification activity
  2. Refer the pySendPushNotification activity in the SendCorr agent
  3. Run the SendCorr agent for 60 seconds

Root Cause

A software use or operation error. The applicationContext parameter has an empty value and it is never assigned an actual value in the pySendPushNotifications activity.


Perform the following local-change: 
  1. Save As pySendPushNotification to the application ruleset
  2. Add a property-set step to assign a value to the  applicationContext param


Published August 15, 2019 - Updated December 2, 2021

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