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Support Article

Push notifications are not pushed to mobile device

SA-83903

Summary

Push notifications are not pushed to the mobile device in the Production and PreProduction environment when a work object is assigned to a device user.
 

Error Messages


 

Not Applicable


Steps to Reproduce

  1. Queue the push notification message using the pyEnQueuePushNotification activity
  2. Refer the pySendPushNotification activity in the SendCorr agent
  3. Run the SendCorr agent for 60 seconds


Root Cause



A software use or operation error. The applicationContext parameter has an empty value and it is never assigned an actual value in the pySendPushNotifications activity.

Resolution



Perform the following local-change: 
  1. Save As pySendPushNotification to the application ruleset
  2. Add a property-set step to assign a value to the  applicationContext param

 

Published August 15, 2019 - Updated December 2, 2021

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