Support Article
pxNotify activity does not create a notification
SA-89071
Summary
The pxNotify activity does not create a notification.
Error Messages
Not Applicable
Steps to Reproduce
Execute a use case to create a notification.
Root Cause
An issue in the custom application code or rules.
An issue in the custom application code or rules.
The out-of-the-box pxNotify activity in Step 16 for Queue-For-Processing is not used and must be skipped.
To skip this step, the below When rule of Step 16 must be false.
@getDataSystemSetting("Pega-Engine","EnableNextGenQueueProcessing","true") =="true"
The EnableNextGenQueueProcessing Dynamic System Setting (DSS) must be set to false.
When the DSS is set to false, it makes the below When rule of Step 17 to true and the Queue-For-Agent is executed.
@getDataSystemSetting("Pega-Engine","EnableNextGenQueueProcessing","true")=="false"
Resolution
Perform the following local-change:
Add the EnableNextGenQueueProcessing DSS and set it to false.
Published October 22, 2019 - Updated December 2, 2021
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