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Support Article

pxSessionTimer timeout warning displaying at wrong time



Implemented a pxSessionTimer to handle timeouts. Once moved into production end users are complaining that this timeout warning is displaying to often or when they are actually working in the system. It looks like this the session timer is not resetting during CTI screen pops .

The timeout is set to 60 and the warning set to 15, so the warning message should display at 45 mintues of idle time. No issue in lower environments and end users maybe just not used to the warning.

Error Messages

No Error messages

Steps to Reproduce

Not Applicable.

Root Cause

The problem was with pxSessionTimer being located in the same dynamic layout of the CPM CTI softphone toolbar.  The CTI softphone toolbar refreshes the section leaving a pega.desktop.TimeoutWarningCountown timer that can't be cleared using clearTimeout.

This casues the warning timeout to be displayed even though users have been working on the sytem


Perform the following local-change:

In the SessionTimer update the desktop_restartTimeoutWarningTimer to inlude a line of code to set the pega.desktop.timeotuWarningCountdown to null;

function desktop_restartTimeoutWarningTimer(){
        if (pega.desktop.TimeoutTime && pega.desktop.TimeoutTime > 0) {
        /* Calculate the time to initial warning in milliseconds*/
        var nTimeoutWarningTime= (pega.desktop.TimeoutTime - pega.desktop.TimeoutWarningWindow) * 60000;

        /* Clear the existing countdown */
        pega.desktop.timeoutWarningCountdown = null;

        if (nTimeoutWarningTime >= 0) {
            if (DesktopUserSessionInfo_gRedirectOnTimeout) {
                pega.desktop.TimeoutWarningCountdown = self.setTimeout("desktop_showTimeoutLogoffDialog('"+pega.desktop.TimeoutWarningWindow+"')",nTimeoutWarningTime);
            else {
                /* Set the warning to go off */
                pega.desktop.TimeoutWarningCountdown = self.setTimeout("desktop_showTimeoutWarningCUSTOM()", nTimeoutWarningTime);

Published February 22, 2016 - Updated October 8, 2020

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