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Support Article

pxSessionTimer Update Not Working WIth External Authentication



When user logged in as External user from SiteMinder, the Confirm BOX is displaying for pxSessionTimer which is having cancel button.

Error Messages

Not Applicable.

Steps to Reproduce

Configure pxSessionTimer.

Root Cause

The section containing this was included in top panel of the portal. There is a timing issue between this custom section and OOTB pega_desktop_AppControllerLite js which contains the original desktop_restartTimeoutWarningTimer function. This results in confirm box being shown instead of alert box.


Perform the following local-change steps:
  1. Move this section to center panel of the portal harness.
  2. Remove window focus from desktop_showTimeoutWarningCUSTOM in custom code.


Published February 23, 2016 - Updated October 8, 2020

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