Support Article

pyAssignmentStatus error post upgrade to Pega 7.2.2

SA-36938

Summary



The Field Value with key value(s) Assign-/pyAssignmentStatus/Pending-Duplicates does not exist is the error user facing while creating a new case.

NewAssignmentDataTransform has the property pyAssignmentStatus which is set to param.StatusAssign.

There are no field values for pyAssignmentStatus.

Note: User has upgraded from PRPC 6.2 to Pega 7.2.2.


Error Messages



1.(WFCCheckSA-Work-Misc-AdjustmentReversal)ProblemFlowDuplicateSearchHasPotentialDuplicates Trying to save an invalid page: Trying to save an invalid page: page is not valid
2..pyAssignmentStatus: The Field Value with key value(s) Assign-/pyAssignmentStatus/Pending-Duplicates does not exist


Steps to Reproduce



Create Case from any case type.


Root Cause



OverridedpyAssignmentStatus property Table type is wrongly stored as Field Value in custom ruleset.

Resolution

Update the overridedpyAssignmentStatusproperty Table type to None as per the Out-of-the-box (OOTB) pyAssignmentStatus property, to resolve the issue.

Published April 22, 2017 - Updated May 8, 2017

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