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Support Article

The pyGroupID value is not populated during segment refresh

SA-61653

Summary



The pyGroupID value is not populated during segment refresh. As a result, campaigns do not run.


Error Messages



Not Applicable.


Steps to Reproduce

  1. Log in to the application
  2. Create an account level segment that includes a customer level segment as a group
  3. Run the segment with a campaign running


Root Cause



A defect in Pegasystems’ code or rules.


Resolution

Apply HFix-45971.


 

Published August 1, 2018 - Updated December 2, 2021

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