Support Article
pyOperatorsInMyWorkGroup does not fetch more than 50 results
SA-77669
Summary
When assigning a case to a different user, only the first 50 names display on the list. This occurs despite the presence of more than 50 users.
Error Messages
Not Applicable
Steps to Reproduce
Transfer a case to another user. Dropdown displays only the first 50 users.
Root Cause
A defect in Pegasystems’ code or rules.
The user had invoked pyOperatorsInMyWorkGroup, which had a limitation of fetching only 50 users.
Resolution
Perform the following local-change:
- Save the pyOperatorsInMyWorkGroup rule to the application.
- Increase the number of rows to greater than 50.
Published August 19, 2019 - Updated October 8, 2020
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