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Support Article

pyOperatorsInMyWorkGroup does not fetch more than 50 results

SA-77669

Summary



When assigning a case to a different user, only the first 50 names display on the list. This occurs despite the presence of more than 50 users.


Error Messages



Not Applicable


Steps to Reproduce



Transfer a case to another user. Dropdown displays only the first 50 users.


Root Cause



A defect in Pegasystems’ code or rules.
The user had invoked pyOperatorsInMyWorkGroup, which had a limitation of fetching only 50 users.



Resolution



Perform the following local-change:
  1. Save the pyOperatorsInMyWorkGroup rule to the application.
  2. Increase the number of rows to greater than 50.

Published August 19, 2019 - Updated October 8, 2020

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